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Excited Returning Customer

Customer Satisfaction brings forth customer loyalty as such guaranteed Customer Retention.

Excited Returning Customer

Customers’ needs and wants keep changing over time, as such a Sustainable Car Dearlership need to be well informed  in this ever competitive environment. Toyota Zambia is keen to serve its customers with a postive lasting experience by creating programs (internal and external) which aim at communicating, educating and informing them with regards to our products and services. Retention  activities and actions are generated simply  to  retain as many customers as possible, often through customer loyalty and brand loyalty initiatives such as Toyota App creation.

Today we were graced by a customer whose been with us for over fourteen years. Yes, Mr. F. Lupindula has been a Toyota Zambia customer for fourteen years and has expressed his deep appreciation of how consistent and reliable Toyota Brand is.  It is incredible how his seen the Brand evolve over the years and has since extended his trust by expressing how his attachment and association to Toyota Brand is unshakable.

“I have returned to this show room to get what am percieving as Durable with Tangible Safety Features. I loved the Reverse Camera, the Led lights and the Color, most people will think its grey yet its Avant – Guard Bronze Metalic. Do you know how safe I feel reversing with an aid of a Camera? This is an upgrade for sure. I am a Toyota Believer and always appreciate the constant communication coupled with the the after sale service. More than a decade I have been a Customer and the journey has not come to an end yet,  he said with an emphatic expression”.    

We thank Mr. Lupindula for being our consistent  Customer. He joyously drove off in his new addition – The Hilux Executive top of the Range.

  • LED Daytime Running Lights
  • Emergency Brake Signal
  • Hill Start Assist Control, automatic
  • Immobilizer and siren, sonic sensor
  • Smart entry and  Start system (“keyless”)

New Delighted Customer

Brand perception is something that is deep routed in prospects’ or customers’ mind which has an effect on Brand Association resulting to Brand Equity.

New Delighted Customer

The fact is that a consistent brand is mapped as a solution in the mind of a prospect and a customer thus creating Brand Association and Brand Loyalty.

Today, we congratulate our first time Customer for purchasing the Hilux Double Cab 2.8 Active. The customer was accompanied by his wife who gave her views on his behalf. “My Husband has always wanted this Vehicle – Toyota Hilux, having done our own analysis for a long time, I have noticed that he has so many positive statements regarding Toyota as a brand even before owning any of Toyota Zambia Models, she said.” Asked what he liked the most about the Vehicle, he replied with delight stating that his wife’s statement is more than enough with a smile on his face.


New Delighted Customer

We congratulate our Customer on purchasing a Hilux 2.4 Manual transmission at an affordable price.

New Delighted Customer

Asked what he liked the most about this particular Hilux Double Cab Model, he replied by simply saying, “It’s a work Vehicle”.

  • Manual Transmission
  • Driver and Passenger airbag (SRS)
  • Electronic Brake force Distribution  (EBD)
  • Payload, min – max 800 to 900 kg
  • Child Lock
  • Brake Assist (BA)
  • Anti-Lock Braking System

Loyal Customer’s Recommendation

One can only believe facts based on advise from experts experience and referrals.

Loyal Customer’s Recommendation

We had a privilege of getting feed back from one of our loyal customers with regards to brand association and aftersale and this is what he had to say.

“As a happy regular customer, I recommend anyone who owns a Toyota to have their parts replaced from any of our their branches. Believe me when I say replacement of parts to maintain your car requires absolute genuine parts which are certified fit for use otherwise you will adapt the saying of “cheap is expensive”. Interestingly, you will get these parts at an affordable price and guaranteed safety.

Toyota Zambia is an authorized dealer with authentic and quality parts which will keep your vehicle in the best possible condition. You will be assured of performance, and will not compromise your safety and that of your family who may happen to be your passengers.

I could go on and on however, I will encourage you to purchase geniune parts at an affordable price”, he said.


Excited New Customer

Toyota Zambia aims at focusing on benefits over features and with no doubt our newly acquired customer is excited to have a full package.Excited New Customer

Asked what prompted him to purchase this eye catching 2.8 Nebula Blue Metalic Hilux, he said; “I looked at the benefits and features after having done a test drive.

Indeed I realize how reliable and consistent you are as Toyota Zambia. Your consistency, aftersale service and innovative ideas on improving the Hilux is remarkable. I want to associate my self with Toyota Brand. Being a first time customer I wish to inform you that this will be a perfect gift for my beloved wife Enipher. My son seems to agree with me on the choice of Brand that his mother will love this very one- its Royal blue. I have seen the growth and consistency of Toyota Zambia. Its not a speech its just words of appreciation, and I shall surely come back”.


Delighted Customer

It is always heartwarming to see a customer return to purchase the same product-Hilux.

Delighted Customer

Mr. Katonga had few words to say, “it is reliable”, he said! He also expressed his appreciation of the information he read on the Toyota App from his mobile. Toyota Zambia Team wishes to thank Mr. Katonga for his continuous support and trust he has for the Brand.
✔️ 2.4 comfort plus
✔️ 4×4 double cab


Delighted Customer

It is with great pleasure that our happy customers keep returning.

Delighted Customer

We will continue enhancing the trust which has been bestowed upon us by creating products and services that appeal to them. Our delighted customer from Jiangxi United stated that their needs are always met especially with the Double cab Hilux. “It is just what we wanted, they said”.


Delighted Customer

We congratulate our Customer from Indo Zambia Bank for buying a Toyota Corolla.

Delighted Customer

Asked what he liked the most about the Car, he replied with joy stating that he will now be able to beat the traffic with his new Car while enjoying the Auto Air Conditioner and listen to News Headlines from the 6 speakers.
✔️ Engine type – 1.6 VVT-i
✔️ Child Protector Rear Door Locks
✔️ Auto Air Conditioner
✔️ Vehicle Width 1’775mm


Delighted Customer

Lunsemfwa hydro power customer poses with the Hilux.Delighted Customer

Her simple words of excitement to own this Vehicle were that; “It has a unique way of making me feel proud”, she said.
✔️ Leather seats
✔️ Reverse Camera
✔️ Eco and Power drive mode selector


Observations

Escaping a vehicle after a rollover

    • The reasons why a vehicle rolls over on its side

A vehicle can roll over due to various factors. Among them are: a sudden, sharp turn when driving at high speeds; sudden braking; a side collision; inadequate or improper driving of a vehicle when driving up or down an incline or impacting a ditch or hole in the road while driving.

    • Maximum lateral incline angle

In addition to maintaining the proper speed and avoiding sudden changes in direction, steer clear of surfaces or terrain which may give out. Pay special attention when driving on steep hills. The average rollover angle for a vehicle when stopped is 30° on its side and 40° for the front and rear. When the vehicle is in motion, the condition of the terrain contributes to its instability. In terrains with large rocks with holes or ditches, even a 5 degree incline can cause a rollover. It is ideal to “feel” these angles in a controlled environment rst so the driver does not exceed the vehicle’s limits during real-world driving. Many o-road vehicles are modied by their owners, which usually result in increased weight and a shift in the vehicle’s center of gravity, which means the driver should exercise extra caution in these situations.

    • Escaping a vehicle after a rollover

If a vehicle rolls over, do not panic and proceed with caution.
1. Turn off the engine: Turning o the engine avoids engine oil or fuel from igniting, which may cause additional problems such as burning the engine. If the vehicle is equipped with a pre-heater (usually found on older diesel models) turn this o as well.

2. Prepare your departure: Prepare to exit the vehicle, and always use your seat belt while driving since it will protect you in the event of an unexpected rollover.

3. Release your seat belt: If you are unable to unlatch the belt, cut the strap with a seat belt cutter.

4. Open the door or a window: Open the appropriate window/door to begin your escape. If the door or window are stuck due to a deformation of the vehicle chassis or body, use a hammer to break the window.

5. Escape from the vehicle: Examine to determine if the escape route is secure and exit the vehicle. Avoid proximity to the tires, since the engine or transmission may be hot and the fuel tank may ignite. Evaluate the terrain condition and the vehicle’s stability before you decide which way you will exit.

6. Escape to a secure area: To avoid secondary lesions, step as far away from the vehicle as possible and get help.

    • Tools which save lives

If a seat belt cannot be removed or if a door or window cannot be quickly opened, the results may be fatal. To prepare for such an emergency, special tools exist. Some of them are a combination of a hammer to break open a window along with scissors/cutter to cut o a seat belt. These are useful to escape a vehicle for both a driver as well as a passenger. The proper tool selection must be done carefully, since there are different sizes. Tools should be placed somewhere easily accessible by the driver even when the vehicle is turned over.

Advanced Techniques

    • The winch – your easiest way out

Use a cable or a tie strap not only to get unstuck, but also to remove objects, as well as climbing or descending very extreme inclines. A cable or strap can be used to do most of the work in freeing a vehicle. However, straps or winches should never be used to lift up or move people, nor should they be used to lift any other type of object.

A cable or tie strap requires an anchor. Other vehicles may be used as anchors, but natural objects, such as trees, tree trunks or rocks serve best. Choose your appropriate anchor wisely and always make sure it is capable of holding the additional weight.

    • Operating the winch

1. Depending on the weight of the object you are trying to move, decide on the number of pulleys, the length of the cable, how to hook the cable (for example double/triple line) and the pulling direction.

2. When anchoring the vehicle with the winch, engage the parking brake and put stops on the wheels. You may note that pressing the brake pedals gives additional stability.

3. If required, use an additional anchor to increase stability or avoid the vehicle from shifting out of position.

4. Wrap the anchor with a leather cushion. Also place a blanket or tarp in the center of the winch strap.

5. If possible start the stuck vehicle’s engine and put it in neutral.

6. Point the steering wheels in the direction the vehicle is being pulled.

7. Start the pulling vehicle’s engine and begin to pull.

    • Retracting the winch cable

Always inspect and carefully retract the winch cable after using. When winding up the cable, make sure you distribute it in an even an uniform fashion in the spindle. Replace the cable if you nd it to be damaged. For more information regarding the winch and cable, refer to the unit’s instruction manual. Never follow a vehicle too closely, since it may suddenly stop when it becomes stuck, and rocks may fly out from under the wheels and may damage your vehicle. In dusty conditions, you should give considerable room between your vehicle and the one in front of you.

*Caravans: When travelling in a caravan, you are responsible for the vehicle behind you, Always keep it within your sight, making sure you are aware if any problems present themselves.

Inspecting before driving over dicult terrain

Before staring the engine

OUTSIDE OF THE VEHICLE

Tyres (including the spare): Check the pressure with a tire gauge and carefully inspect the tires for cuts, damage or excessive wear.

Lug nuts: Make sure there are no loose or missing lug nuts.

Fluid spills: After the vehicle has been parked for some time, verify below the underbody to see there are no oil, water or other spills. Ensure that the water which drips from the air conditioning unit after operation is completely normal.

Lights: Make sure the head lamps, brake lamps, stop lamps, turn signals and other lights are working correctly. Verify the light emitted from the main head lamps.

INSIDE THE VEHICLE

Hydraulic jack and lug nut wrench: Make sure you are travelling with a car jack and the appropriate lug nut wrench for your vehicle. Seat belts: Make sure the seat belts lock firmly.

Also check that the straps are not worn or frayed.
Instruments and controls: Take special care in assuring that the maintenance warning lamps (for example for temperature) are working properly.
Brakes: Make sure the pedal travels smoothly and there are no objects to block its path.

UNDER THE HOOD

Replacement fuses: Make sure you travel with replacement fuses. You should have fuses for the entire range of amps your vehicle has as specified on the fuse box lid.

Coolant level: Make sure your vehicle has the proper amount of coolant.

Battery and cables: All battery cells should be filled to appropriate levels with distilled water. Look for corroded or loose terminals or cracked cases. Make sure the cables and connections are secure.

Cables: Look for loose, damaged or disconnected cables.

Fuel lines: Check for spills or loose connections.

Entering the vehicle

1. Adjust the seat position, seat back, headrest and steering wheel position.
2. Adjust the inside and outside rear view mirrors.
3. Check the locks on all the doors.
4. Check the latch on every seat belt.

Inspecting after driving over difficult terrain

Vehicle condition

The engine and drivetrain components are subjected to intense heat and load when driving off road. Driving in water exposes these hot components even more, which causes even greater wear and degradation.

Mud and sand may stick to the vehicle and cause corrosion. Vehicle parts may also have been damage by rocks or other obstacles in the road.

Basic maintenance

1. Cleaning: Start by washing the vehicle. Focus more on the undercarriage with the following in mind:
Adhered mud can affect tire balance and result in vibrations when driving at high speeds. Check damages on the tires and wheels. Hub caps and tire sidewalls should be examined carefully, since they are subjected to the most damage when driving over rocky terrain. Mud trapped over skid plates and the transmission protector which may cause  oxidation. Sand can easily penetrate the arms which hold the axle and bushings which may cause premature wear in other areas of the vehicle. Dust which as adhered to the front of the radiator can reduce the vehicle’s cooling capacity and may even cause rusting.

 

Quick inspection: Check around the tyres and below the vehicle for any visible damage.

Damage to the vehicle’s chassis or body: Damage to the bumpers should be dealt with immediately, since it can interfere with the tyres’ rotation and/or parts of the drivetrain.

Damage to the drivetrain: Damage to the differential or the transmission axle could cause an oil spill or create unstable steering.

Damage to the brake lines or cables: small rocks could lodge into these components, causing a fluid spill or damaging the cables.

Inclination: Place the vehicle on level ground to determine if the vehicle is tipping to one side.

Quick inspection

After washing and inspecting, the following maintenance procedures may be applied.
1. Sand and dust in the air filter must be removed. This can be done by lightly shaking the air filter. If a large amount of dust remains, consider replacing the air filter entirely.
2. Check the engine lubricant levels. If water has entered the lubrication system, the oil will appear whitish. If carbon deposits are found in the oil system, then the lubricant will blacken more than usual. If you see the oil level below the manufacturer’s recommended level, add as needed. If you are loosing excessive amounts of oil, you must identify the cause and have this repaired at once.
3. The transmission fluid and brake fluid levels should be inspected and verfiied in the event they are below the manufacturer’s recommended levels.
4. Top off the battery cells with the appropriate amount of distilled water.
5. Make sure all the necessary joints on the vehicle are adequately greased.
6. Any damage to the vehicle’s transmission should be checked at an appropriate service center.
7. Damaged tires or wheels should be replaced at once.


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